We are required to be contacted by email prior to any returns:
For Returning Orders
( Wrong Item sent) Please return via Australia Post, all returns must be approved via email first and accompanied with an invoice of sale.If you have ordered the wrong product then the item is non-returnable unless approved, required to be in brand new condition it original packaging.
There will be no return charge if incorrect item was sent. Please allow up to 14 days for us to receive and process your return. We will credit the value of the product including freight and tax if applicable to your next order or simply freight the correct item at our cost after receiving the incorrect product in re-sellable condition. To assure fast, accurate processing of your return, be sure to make a copy of your original order that came with the merchandise and enclose it with the returned merchandise. Use the original packaging if possible and remove or cover the original shipping label. Seal the package securely with tape, not string.
All goods that are covered by a manufacturer warranty will be upheld via Mission Models Australia within the warranty period. The item will be directed to the appropriate manufacturer for approval of either re-supply or to be repaired to the manufacturers specifications by the approved repairer. Issues will be dealt with promptly , it will therefore only be delayed by the repairer. If the product is proven to be damaged by the purchaser then it is the right of the manufacturer to refuse repair in which case freight will be charged to the purchaser, you may be asked to provide credit card details first where freight is involved, therefore the goods will be held until payment is received.